Useful Information
Damages Deposit
You must ensure that the property is securely locked when not occupied during the holiday let. You must replace any breakages, damage or losses, and/or reimburse the property owner for such breakages, damage or losses as stipulated by the property owner or key holder. A £200 damage deposit is payable in cash on arrival to the maintenance company. Please report any damage to fixtures and fittings on arrival (within 24 hours). Assuming no damages this will be returned on departure.
Stay Connected- Complimentary eSIM
To make your stay even smoother, we’ve included a complimentary 3GB eSIM for the lead guest—so you can get connected from the moment you land. Whether you’d like to reach out to our local team, let loved ones know you’ve arrived safely, or access maps and recommendations on the go, this thoughtful addition is there to make your stay even more seamless. You’ll also have the option to top up if needed, with simple pay-as-you-go data plans available thereafter.
Arrival at Villa
A member of the villa management team will meet you at the villa with the keys and show you around. All guests have to be registered on arrival, a member of our team will need to take these from you on arrival but will do this as quickly as possible.
Welcome Hamper
A basic hamper will be provided on arrival to get you started.
Hosts in Resort
A member of our overseas team will arrange to visit you the day after your arrival and will be on hand during your stay should you need them. We will send you their contact details just before you depart so you can contact them via WhatsAPP if you need to before they visit you.
Standard Cleaning
The villa will be cleaned on arrival and fresh linen and bathroom towels provided. The villas then normally have a mid holiday clean (if staying for 14 days), but not for 7 days holidays.
There is no daily cleaning, if you would like a full housekeeping service then please contact us and we can advise of additional costs.
Pool Towels
These will be provided for you, in addition all Discerning Collection guests will receive a complimentary Turkish towel (pestemal).
Pool Cleaning and Maintenance
The pool will be cleaned during your stay, normally the cleaning staff come early in the morning so don’t be alarmed to see someone in the gardens at the crack of dawn! If you have any queries with respect to the pool or garden maintenance during your stay please contact one of our team (you will be given all these numbers on arrival).
Shopping
We can arrange for any shopping to be in your villa on arrival and is payable locally. Please send us a list of what you would like and we will arrange our local supermarket to deliver this to your villa. During your stay it is also possible to arrange deliveries to your villa.
Children
Cots, highchairs and car seats for car hire and transfers can also be arranged, as well as baby bundles, please contact us for more information. Please note that we require you to pack your own linen for the cots.
Car Hire
As car hire is not included in the price of your holiday, and you would like to rent one for any part of your stay, we are happy to pre-book this for you.
In Villa Catering
If you would like to simply relax and enjoy a delicious meal one evening or lunchtime, without preparing it yourself, we are happy to arrange for a chef to come to the villa and prepare a meal, or perhaps a barbecue for you. We are able to email through menus and ideas.
Beach Clubs
While your own private cabana and beach club are right outside your villa, should you wish to explore other seaside venues, we’re happy to offer a range of recommendations. Whether you’re looking to relax in the sun, enjoy water sports, or stop by for a leisurely lunch, we’ll ensure you have the perfect options to choose from
Trips
We can arrange a variety of trips and excursions which can be pre-booked in advance or locally with your Discerning Collection Host, these are all payable locally.
Transfers
There are so many villas now and so many transfer companies, it can be confusing! If you book your transfers with us then we will ensure all our staff know the exact location of your villa and you also have the advantage that our staff in resort will be able to help with any queries in relation to your transfer.
Check in/Check out
These timings are shown on each villa page as they may vary. If you have a late flight then we can arrange for you to have lunch and use the facilities at one of our hotels. This can be discussed with you at the time of booking.
