Arrival at Apartment
A member of the team will meet you at the apartment with the keys and show you around. However, there is a keypad and we will advise the number when we send your documents. All guests have to be registered on arrival, a member of our team will need to take these from you on arrival but will do this as quickly as possible.
A basic arrival hamper will be provided on arrival to get you started.
Hosts in Resort
A member of our overseas team will also arrange to visit you the day after your arrival and will be on hand during your stay should you need them. We will send you their contact details just before you depart so you can contact them via WhatsAPP if you need to before they visit you.
The villa will be cleaned on arrival and fresh linen and bathroom towels provided. The villas are then normally cleaned every 4 days (so once during a 7 night stay and 2 or 3 times during a 14 night stay).
There is no daily cleaning, if you would like a full housekeeping service then please contact us and we can advise of additional costs.
These will be provided for you, in addition all Discerning Collection guests will receive a complimentary Turkish towel (pestemal).
Pool Cleaning and Maintenance
The pool will be cleaned during your stay, normally the cleaning staff come early in the morning so don’t be alarmed to see someone in the gardens at the crack of dawn! If you have any queries with respect to the pool or garden maintenance during your stay please contact one of our team (you will be given all these numbers on arrival).
We can arrange for any shopping to be in your villa on arrival and is payable locally. Please just get in touch and we will email the list over to you for you to select your items and return to us. During your stay it is also possible to arrange deliveries to your villa and this information will be in your villa on arrival too.
Cots, highchairs and car seats for car hire and transfers can also be arranged, as well as baby bundles, please contact us for more information. Please note that we require you to pack your own linen for the cots.
As car hire is not included in the price of your holiday, and you would like to rent one for any part of your stay, we are happy to pre-book this for you.
In Villa Catering
If you would like to simply relax and enjoy a delicious meal one evening or lunchtime, without preparing it yourself, we are happy to arrange for a chef to come to the villa and prepare a meal, or perhaps a barbecue for you. We are able to email through menus and ideas.
We can arrange a variety of trips and excursions which can be pre-booked in advance or locally with your Discerning Collection Host, these are all payable locally.
There are so many villas now and so many transfer companies, it can be confusing! If you book your transfers with us then we will ensure all our staff know the exact location of your villa and you also have the advantage that our staff in resort will be able to help with any queries in relation to your transfer.
Check in/Check out
Check in time is 15:00 and check out time is 11:00
If you have a late flight then we can arrange for you to have lunch and use the facilities at one of our hotels. This can be discussed with you at the time of booking.