We would like to thank all our guests who booked their 2020 holiday with us and for their patience and understanding for those who requested refunds and to those who amended their bookings to 2021.
Also a massive thank you for all those that did travel in 2020. We would also like to thank you for the lovely feedback we received over how we dealt with this terrible situation. All your very kind words were gratefully received by all of us at the Discerning Collection. It has been a difficult and challenging time for all of us in the travel industry but we want to assure you that we will do all we can to make certain that your booking with us in 2021 and beyond will go as smoothly as humanly possible. We will look sympathetically at all bookings, should the problems of 2020 arise and will endeavour, with the assistance of our suppliers, to make sure that refunds, where necessary, are made promptly and deferrals are made with no or minimal cost.
We appreciate there is a lot of uncertainty around holidays and travelling and we at Discerning Collection want to ensure you that we will do our best to offer you the best advice and keep you informed with any relevant information.
As you know we are a small family business and we strive to ensure we offer you a very high level of service and want to ensure you that any monies paid to us are 100% protected in our trust account.
Booking your holiday for 2021
We would like to offer you some comfort in booking your 2021 holiday.
If you book both accommodation and flights with us, you will be covered under our ATOL protection and the EU package regulations. All monies paid to us will go instantly into our trust account. This Trust Account is managed by trustees that are members of the CAA and therefore your money is completely protected and is not able to be misused by us. The only monies that are paid out on your behalf prior to your return from holiday are those to the airline for any flights and any deposit paid to the accommodation owner on your behalf.
Changes and amendments to your holiday
You will be entitled to amend or cancel your holiday under the following circumstances:
If you have booked a holiday including flights and they are cancelled due to:
The FCO advise against travel to your destination
The borders of your destination are closed
You are required to quarantine at the destination or on your return to UK
Then we will either:
Cancel your holiday and refund any payments made to us or offer a credit towards a future holiday.
Amend your holiday to another destination or a later date. (There may be additional charges if you choose dates that are more expensive).
Please note: Not all flights may be cancelled and therefore in these circumstances we will not be able to refund this part of your holiday but offer an amendment only.
If you have booked accommodation only:
We will amend your holiday to a later date with the approval of our accommodation owners. (if you choose a more expensive date and room choice there will be increased costs)
Please note: Due to different COVID regulations in force in countries, some planned amenities or facilities may not be able to operate, the hotel and ourselves are unable to offer compensation or refunds in this situation.
If you wish to amend your booking
Your balance will be due 8 weeks before departure, should you wish to change your holiday before this date for any reason, we will not charge an amendment fee but we will have to pass on any increases in revised flight prices or accommodation prices.
New ideas and Experiences
We have some new ideas and experiences being added to our portfolio and so do please give us a call to discuss these or indeed any holiday you may be interested in. Our staff have great knowledge of all our destinations and would love to chat to you about your future holiday.
Nick Wrightman – Managing Director